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+1 (855) 703-0004At Skyfare Travel, we believe in keeping cancellations and refunds straightforward and fair. This policy outlines the circumstances under which you may cancel a booking and request a refund. Our aim is to make the entire process as smooth and stress-free as possible for you.
Before It Ships: If you change your mind before your order is dispatched, simply let us know. Contact our support team with your order details and we will cancel it immediately. You will receive a full refund to your original payment method with no additional charges.
After It Ships: If your order has already been shipped, you may still cancel it, but you will be responsible for covering the return shipping costs. Once we receive the item and verify that it is unused and in its original condition, we will process your refund. Please note that shipping charges will not be included in the refund amount. We recommend using a trackable shipping service to ensure your return reaches us safely.
Before Download: You can receive a full refund on digital products if you cancel before downloading. Simply contact our support team with your order reference and we will take care of the rest.
After Download: Because digital products cannot be returned after they have been downloaded, we are unable to offer refunds in these situations. We recommend reviewing product details and system requirements carefully before making a purchase to avoid any issues. If you are unsure about anything, our team is always available to help you make the right decision.
Appointments and Scheduled Services: If you cancel at least 24 hours before your scheduled service, you will receive a full refund. Cancellations made within 24 hours of the appointment may be subject to a cancellation fee. We understand that plans can change unexpectedly, so we try to be as flexible as possible while respecting our team's time and resources.
Once we receive your cancellation request or returned item, refunds are typically processed within 7 to 10 business days. The refund will be credited to the same payment method you used for the original purchase. Processing times may vary depending on your bank or card issuer, but we will ensure everything is submitted as quickly as possible on our end.
For physical returns, we recommend using a trackable shipping service or purchasing shipping insurance. Without tracking, we cannot guarantee that we will receive your return. This small step provides peace of mind and helps us serve you more efficiently.
Custom-made or personalized items cannot be refunded unless they arrive damaged or defective. In such cases, we will work with you to resolve the issue. Sale items and promotional purchases are generally final and are not eligible for returns or refunds. We encourage you to carefully review product details before purchasing sale items.
If you have any questions about canceling a booking or requesting a refund, our customer service team is here to assist you. We are available to address any concerns you may have. Give us a call at +1 (855) 703-0004 or email us at info@skyfare-travel.com. We are committed to ensuring your experience is smooth and hassle-free from start to finish.
By making a purchase with Skyfare Travel, you agree to the terms outlined in this Refund Policy. We appreciate your trust and are dedicated to providing a positive experience every step of the way. Thank you for choosing us.